Friday, February 20, 2026

What a Chief Communications Officer Actually Does and Why It Issues

What truly occurs when an organization loses management of its personal voice in a world stuffed with channels, platforms, and fixed noise?

On this episode of Tech Talks Every day, I sat down with Joshua Altmanfounding father of beltway.mediato unpack what company communication actually means in 2026 and why it has quietly grow to be one of the vital misunderstood management features inside trendy organizations. Joshua describes his work as a fractional chief communications officer, a job that sits above particular person campaigns, instruments, or channels and focuses as an alternative on notion, belief, and consistency throughout all the things an organization says and does.

Our dialog begins by difficult the idea that communication is one thing you “activate” when a product launches or a disaster hits. Joshua explains why company communication shouldn’t be project-based and never owned by advertising and marketing alone. It touches inner updates, investor messaging, model alerts, packaging, e-mail, social platforms, and even the instruments groups select to make use of day by day. If it communicates with inner or exterior audiences and shapes how the corporate is perceived, it belongs within the communications perform. When that perform is lacking or fragmented, confusion and noise are inclined to fill the hole.

We additionally explored why communication has arguably grow to be tougher, not simpler, regardless of the explosion of collaboration instruments. Electronic mail was meant to simplify work, then Slack was meant to interchange e-mail, and now AI assistants are transcribing each assembly and surfacing extra content material than anybody can realistically course of. Joshua makes a robust case for simplicity, readability, and focus, arguing that organizations want to select channels deliberately and use them nicely fairly than spreading messages in every single place and hoping one thing lands.

Know-how naturally performs an enormous function within the dialogue. From the shift away from tape-based media and bodily workflows to the accessibility of dwell international collaboration and reasonably priced computing energy, Joshua displays on how dramatically the office has modified since he began his profession in video information manufacturing. He additionally shares a grounded view on AI, the place it provides actual worth in rushing up analysis and decreasing busywork, and the place human judgment and storytelling nonetheless matter most.

Towards the top of the dialog, we get into ROI, a query each chief finally asks. Joshua presents a sensible means to consider it, beginning with the straightforward incontrovertible fact that founders, operators, and technical leaders get time again after they not must handle communications themselves. From there, alignment, readability, and consistency compound over time, even when the influence shouldn’t be all the time seen in a single metric.

As organizations look forward and attempt to make sense of AI, platform shifts, and ever-shorter consideration spans, are we investing sufficient thought into how our firms truly talk, or are we nonetheless mistaking quantity for readability?

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